Last Updated: October 6, 2025
At treeserviceroyaloak.com, also referred to as "treeserviceroyaloak.com," "we," or "us," your privacy matters to us.
This policy outlines what information we collect, how we use it, who we may share it with, and the choices available to you. By using treeserviceroyaloak.com or any website that links to this policy, you agree to the terms below.
Scope
This policy covers information gathered:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party websites when they link to this policy
This policy does not cover information gathered offline or on websites we do not control.
Information We Collect
We collect information in three main ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details about your service request (location, scope, timing, pricing expectations, notes)
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages visited, links clicked, time on site, referring and exit pages
- IP address, device IDs, approximate location, browser, OS, screen size, language, and time zone
- Search terms used on our site
- Cookies, pixels, web beacons, and related technologies
3. Information from Third Parties
Examples include:
- Updated contact details
- Purchase or interaction history
- Service request verification and fraud checks
- Advertising and analytics data, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize returning visitors
- Measure site performance
- Customize content
- Support advertising
Most browsers allow you to block or remove cookies. Some features of the site may not function properly without them.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with other companies to display ads that reflect your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, and hashed emails to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Provide and improve our services and Website
- Process and complete your service requests
- Connect you with service providers that fit your request
- Communicate with you about requests, updates, and support
- Personalize your experience and our marketing
- Perform analytics, research, and product development
- Detect, prevent, and respond to fraud, abuse, and security issues
- Enforce our Terms of Use and comply with legal obligations
How We Share Information
We share information in the following ways:
Service Providers and Provider Networks
When you request a quote or service, we share the details needed with third-party service providers and provider networks to complete your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help run the Website and our business, including providers of analytics, security, payments, support, and marketing.
They may use personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share data that no longer identifies you.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot process service requests without it.
- Marketing emails: Use the unsubscribe link in our emails. This will not stop messages from providers we shared your request with.
- Cookies: Adjust cookie settings in your browser or use the opt-out links above.
Access and Control
You can ask us to:
- See the data we have about you
- Correct inaccurate information
- Delete data, subject to legal or operational requirements
- Raise concerns about how we use your information
Use the contact methods listed in the How to Contact Us section.
Data Retention
We keep personal information for as long as needed to carry out the purposes in this policy, taking into account:
- Type and sensitivity of data
- Risk of harm
- Processing purposes
- Legal requirements
- Whether those purposes can reasonably be achieved another way
Security
We use administrative, technical, and physical safeguards to help protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage is completely secure.
Children's Privacy
The Website is not intended for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you are a California resident, you have the following rights, subject to exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties we shared with
- Specific pieces of personal information we hold about you
Right to Delete
You may request deletion of personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be treated as "sale" or "sharing" under California law.
To opt out, contact us and state "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise privacy rights.
Verification
We verify requests before responding. Unverified or excessive requests may be declined.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When changes are made, the "Last Updated" date will be updated.
Continued use of the Website means you accept the revised policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."}
